In Al-Habba Store at wholesale price .. Your satisfaction is our goal.
In case of a defect in the product, you can request a return within (7) days of receiving the product.
Exclusions: In accordance with public health and hygiene laws, health and beauty products (shaving devices, hair removal devices, oral and dental care devices, etc.) cannot be returned, and they are also not exchangeable or refundable, except in case of a manufacturing defect in the product within (7) days.
If the product is returned due to a defect or a flaw from the manufacturer or as a result of damage during delivery or due to incorrect/different delivery, no additional charges for shipping or bank transfer fees will be applied.
For other reasons, (the customer’s need to replace the product or the customer’s general change of mind), shipping fees or bank transfer fees will be charged to the customer.
When preparing to return the product, it must be in its original condition with all accessories and the attached instruction booklet.
We do not accept returns of products with scratches or damaged due to misuse or malfunction caused by using incompatible voltage.
We reserve the right to approve the acceptance of returns for products that do not meet the above standards.
Q: Are there any fees for the return?
A: When returning a non-damaged product in its original condition, the fee is 19 riyals, which will be deducted from the value of the returned product.
For returning a damaged product, our store bears all the costs.
Q: How can I replace/return a damaged product?
A: Our customer service team will be happy to assist you via our social media accounts, email at
[email protected], or WhatsApp at 0591794382, provided that the replaced/returned product is in its original condition, with its original packaging, and has not been used, opened, or had its packaging altered.
Q: What is the allowed period for replacing/returning a damaged product?
A: You can replace/return the damaged product within 7 days of purchase.
Q: How long does the replacement/return process take for a damaged product?
A: We work hard to satisfy you; the replacement/return process may take up to 10 working days.
Q: During the return process, how can I get my money back?
A: The amount will be refunded after the damaged product arrives and its condition is verified, then the amount will be transferred immediately to your account.
Q: What are the steps involved in the replacement process?
A: When you wish to replace the damaged product and choose an alternative product, we kindly ask you to transfer the difference in amount between the damaged product and the replacement product.
At Al-Habba Store at wholesale price .. Your satisfaction is our goal.
